Delivery - Kent, Sussex & Surrey

Our customers consistently praise our delivery service, with over 400 5-star reviews highlighting our personal, to-the-door approach.

Unlike standard curbside pallet deliveries, we ensure your kiln-dried logs are brought right to your doorstep, offering a hassle-free and friendly experience

  • Delivery Information

    We offer free delivery on all orders (minimum spend £30) within a 15-mile radius of our yard in Ide Hill, Kent. Your firewood will be delivered in full within 4 business days (Monday to Friday) from when you place your order online.

    Deliveries take place Monday to Friday between 8am and 6pm, and we are unable to take requests for specific delivery days or times. Please see the map and postcode list below for our full delivery area.

    You will receive an email — normally the day before delivery — giving you a 1-hour time slot. On the day itself, you’ll also receive a tracking email so you can follow the driver’s progress right to your door. Please ensure you enter the correct email address when ordering and check your junk folder if you do not receive your confirmation or tracking emails.

    Please choose the right product for your property. If you do not have a driveway or easy access, bulk bags may not be suitable unless you are home to move them promptly from the pavement — in which case, consider ordering nets instead.

    We do not offer a collection service.


    How We Deliver

    Your firewood will be delivered on our long wheelbase van (pictured above). We will always endeavour to offload the firewood as close as access allows to where you would like it placed.

    Bulk Bags are removed from the van using a tail lift (not by crane).

    • Bulk bags are normally too wide to fit through most side gates.

    • They can be moved on flat, solid surfaces using a wheeled trolley but cannot be moved on gravel.

    • Each bulk bag weighs around 200kg, so they cannot be dragged or lifted up/down stairs.


    Delivery Day

    We will deliver while you’re not at home, and if rain is forecast, your logs will be covered. If you have any special instructions — for example, where to leave the logs, or gate codes for entry — please add to order notes when ordering or send us a WhatsApp or text, and we’ll update the order notes for the driver.

    If you have any old bags, please return them — good ones can be refilled, and those with holes make great rain covers, helping us cut down on waste. Once you’ve received your delivery time slot, please leave your empty bags out so the driver can collect them without needing to disturb you.

  • Delivery Postcodes

    BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8

    CR3 & CR6

    DA3, DA4, DA5, DA13, DA14, DA15

    ME6, ME18, ME19

    RH7, RH8, RH9, RH18, RH19

    TN1, TN2, TN3, TN4, TN7, TN8, TN9

    TN10, TN11, TN12, TN13, TN14, TN15, TN16